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Adobe Acrobat , 90kB. The warranty on JBL Professional loudspeaker products except for enclosures remains in effect for five years from the date of the first consumer purchase. JBL Amplifiers are warranted for three years from the date of original purchase.
Enclosures and all other JBL products are warranted for two years from date of original purchase. Who pays for what? JBL will pay all labor and material expenses for all repairs covered by the warranty.
The customer is responsible for transporting the product for repair or arranging for its transportation and for payment of any initial shipping charges. JBL will pay the return shipping charges if repairs are covered by the warranty. How do I obtain warranty service?
If your JBL product ever needs service you may choose from one of the following service options: We recommend you take your product to one of the over service agencies throughout the United States with factory trained technicians on staff.
You may also return your product to JBL Professional for repair. We highly recommend that the inoperative component s be removed from the enclosure and be returned to both reduce the shipping expenses and to avoid unnecessary enclosure shipping damages. JBL recommends that you return the complete unit.
Return the product to: Whether you take the product to a local service center or return it to the factory, be sure to include the following information with your product: Product model and serial number Contact name A copy of the bill of sale or proof or purchase Detailed information as to the product failure Return shipping address In finding an authorized service agency for your JBL Professional product we have five 5 categories to choose from: Transducers - all other models including discrete sales models.
Selenium - Selenium Brand Product lines. A service authorization is required and will be issued for you to include on the packing slip and the on the outside of the box.
What happens once JBL receives the product for repair? The failure mode and cause of failure is determined by our Senior Technician. When a copy of the proof of purchase is enclosed in the package, all failures covered under the warranty are repaired and the product is returned without any charge to the customer.
JBL Professional pays for return shipping charges on failures covered under the warranty. All failures not covered under the warranty will be charged for the repairs and shipping. Payment terms for repairs are payment in advance via cashiers check, money order, Visa, MasterCard or American Express.
How is the warranty coverage verified? This Warranty does not apply to JBL products purchased elsewhere except for purchases by military outlets. Other purchasers should contact the local JBL distributor for warranty information. The original dated bill of sale or proof of purchase is presented whenever warranty service is required. In lieu of the original bill of sale, JBL will accept a duplicate bill of sale issued by the selling dealer or a clear photocopy of the original bill of sale.
Is the JBL warranty transferable? The JBL Warranty is transferable so long as the original dated bill of sale is presented whenever warranty service is required.
Where the product to be repaired is no longer the property of the original owner and the original or a copy of the bill of sale cannot be provided, JBL will accept a notarized statement by the original purchaser stating the name of the selling dealer, date of original purchase, invoice or sales ticket number, model and serial number of the product including the date of transfer from the original purchaser to the subsequent owner of the product.
The subsequent owner s of the product will pick up the balance of the warranty period based on the original dated bill of sale. What is the warranty on repairs and replacement parts?
Products serviced by an authorized JBL Professional Service Agency are warranted against defects in workmanship and materials for a period of 90 days, or the remainder of the original warranty period, whichever is greater.
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